Customer-First Retail Associate

Cook-9; Horsham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Paid breaks

Paid leave on birthdays

Staff profit share

Wellbeing program

30% staff discount

CookieJar discounts and free food

Team meals and events

B-Corp certified values

Job summary

COOK Horsham is seeking a Retail Team Member to warmly host customers and support everyday shop operations. You will help customers with menu ideas, ensure the shop looks clean and stocked, and assist with promotions.

You will operate the till, handle deliveries, and contribute to stock checks. Training provided; prior retail experience is welcome but not required. Part-time role with benefits and discounts.

Qualifications

• Experience not necessary but previous experience in Retail or customer facing role would be helpful.
• Willing to learn about COOK products and how they are made.
• Ability to up-sell and discuss offers and promotions with customers.

Responsibilities

• Offer remarkable service, the customer is always more important than anything else you are doing.
• Use your knowledge to help customers plan menus or advise on catering for occasions.
• Keep the shop immaculate, stocked, and ensure freezers are full.
• Be proficient on the till and handle transactions efficiently.
• Understand shop paperwork and necessary legal checks.
• Open and close the shop, and perform end-of-day reconciliation.
• Check deliveries, place orders, and assist with stock takes as required.

Job description

COOK Horsham is seeking a Retail Team Member to warmly host customers and support everyday shop operations. You will help customers with menu ideas, ensure the shop looks clean and stocked, and assist with promotions.

You will operate the till, handle deliveries, and contribute to stock checks. Training provided; prior retail experience is welcome but not required. Part-time role with benefits and discounts.