Customer-First Retail Associate

Frasersgroup; Crewe; On-site; GBP 18,000 - 24,000; Full time

Job summary

Frasersgroup in Crewe is hiring a retail assistant to help customers find the right products and deliver outstanding service at every touchpoint from entry to checkout.

You'll keep the shop floor tidy, stocked and visually appealing, replenish shelves, and process transactions quickly while promoting current offers and upsell opportunities. Join a team that values pace, reliability and customer-first thinking.

Qualifications

• Confident, friendly, positive attitude.
• Retail or customer service experience is a bonus, but not essential.
• Motivation to deliver results and pride in your work.
• Flexibility and reliability, especially during peak trade.
• Team-player mentality for fast-paced environments.
• Strong communication and customer-first mindset.

Responsibilities

• Greet customers, answer questions and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep shop floor tidy, well-stocked and visually on point.
• Replenish shelves and rails so the floor is always ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and upsell opportunities.
• Work as one team to hit daily sales and service goals.

Skills

Friendly attitude

Retail experience

Motivation to deliver results

Flexibility

Team player

Strong communication

Job description

Frasersgroup in Crewe is hiring a retail assistant to help customers find the right products and deliver outstanding service at every touchpoint from entry to checkout.

You'll keep the shop floor tidy, stocked and visually appealing, replenish shelves, and process transactions quickly while promoting current offers and upsell opportunities. Join a team that values pace, reliability and customer-first thinking.