Friendly Retail Sales Assistant: Quick Service & Upsell

Frasersgroup; Emersons Green; On-site; GBP 12,000 - 18,000; Full time

Job summary

Frasers Group is seeking a customer-focused Retail Assistant to welcome shoppers, help them find products, and deliver excellent service across all touchpoints. The role emphasizes a friendly demeanor, reliability, and a proactive approach to customer needs.

You will keep the shop floor tidy and well-stocked, replenish shelves, process transactions efficiently, and promote current offers. Join a supportive team focused on achieving daily sales and service goals.

Qualifications

• Confident, friendly and positive attitude required.
• Retail or customer service experience is a bonus, but not essential; we'll back you to learn.
• Strong communication skills and a customer-first mindset.
• Flexible and reliable, especially through peak trade.
• Team-player mentality that thrives under pace.

Responsibilities

• Greet customers, answer questions, and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep the shop floor tidy, well-stocked, and visually on point.
• Replenish shelves and rails so the floor is always ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and spot upsell opportunities.
• Work as one team to hit daily sales and service goals.

Skills

Positive attitude

Customer service experience

Communication skills

Customer focus

Team player

Flexibility

Reliability

Job description

Frasers Group is seeking a customer-focused Retail Assistant to welcome shoppers, help them find products, and deliver excellent service across all touchpoints. The role emphasizes a friendly demeanor, reliability, and a proactive approach to customer needs.

You will keep the shop floor tidy and well-stocked, replenish shelves, process transactions efficiently, and promote current offers. Join a supportive team focused on achieving daily sales and service goals.