Customer-Facing Refurbishment Planner

Qualis Group; Loughton; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Pension scheme contributions 7%

25 days holiday + bank holidays

Job summary

Qualis Group is seeking a Customer Facing Co-ordinator on a fixed-term basis in our Loughton offices. You will proactively engage with colleagues and partners to co-ordinate and plan refurbishment projects for vacant and occupied properties within required timescales.

The role is full-time with a salary of £27,700–£31,000 per annum, depending on experience. Benefits include a 7% pension contribution and 25 days holiday plus bank holidays.

Qualifications

• Relevant qualification or equivalent working experience.
• Previous experience of working in a maintenance related environment and planning of works.
• Experience of social housing voids or planned maintenance management preferable.
• Use of dynamic scheduling tools such as Connect or DRS.
• Experience of overcoming challenges and finding solutions.
• Worked with clients, contractors and in-house maintenance teams and develops strong working relationships.

Responsibilities

• Coordinate and plan refurbishment works via in-house operatives and partner contractors.
• Return properties on time and within budget in collaboration with stakeholders.
• Provide high level of communication to clients regarding progress, delays and timescales.
• Ensure materials are available and ordered for operatives in a timely manner.
• Deliver quality and specification in coordination with supervisors and teams.
• Liaise with customers regarding planned works and provide aftercare for defects.
• Manage debt clearance through energy utilities providers.
• Develop efficient new ways of working to improve refurbishment processes.
• Represent the company professionally in meetings and forums.
• Provide administration support and cover on phones as required.
• Maintain excellent customer service and delivery standards.

Skills

General maintenance planning

Social housing knowledge

Customer communication

Prioritisation

Professional approach

Team collaboration

Customer guidance

Workload management

ICT/MS Office/Excel

Education

Relevant qualification or equivalent experience

Maintenance planning experience

Social housing voids experience

Dynamic scheduling tools experience (Connect/DRS)

Problem solving experience

Client/contractor relationship experience

Tools

Connect

DRS

Job description

Qualis Group is seeking a Customer Facing Co-ordinator on a fixed-term basis in our Loughton offices. You will proactively engage with colleagues and partners to co-ordinate and plan refurbishment projects for vacant and occupied properties within required timescales.

The role is full-time with a salary of £27,700–£31,000 per annum, depending on experience. Benefits include a 7% pension contribution and 25 days holiday plus bank holidays.