Customer-Facing Fulfillment Contracts Supervisor

WR Logistics; Bristol; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Profit-related pay

Pension scheme

Life cover & private healthcare

Retail discount scheme

Employee Assistance Programme

On-site parking

Training and development opportunities

Job summary

WR Logistics in Bristol is seeking a Fulfilment Contract Supervisor to oversee the end-to-end order fulfilment process, ensuring KPIs are met and customer expectations are exceeded. In this fast-paced, customer-facing role you will act as the main contact for client queries, coordinate with warehouse teams, maintain stock integrity in the WMS, and resolve delivery issues.

This full-time, permanent position offers £30,000 - £36,000 per year plus benefits, on-site parking and opportunities for

Qualifications

• Proven customer-facing / customer service experience
• Administration experience within an office environment
• Experience using a Warehouse Management System (WMS)
• Strong organisational and problem-solving skills
• Excellent communication skills

Responsibilities

• Coordinate the end-to-end order fulfilment process in line with customer KPIs
• Act as a key customer-facing contact for client queries and service updates
• Work closely with warehouse teams to manage order flow
• Maintain stock integrity and process transactions within the WMS
• Investigate delivery issues and implement effective solutions
• Manage inbound/outbound bookings and shipping documentation

Skills

Customer service

Communication skills

Organisational skills

Problem-solving

Tools

Warehouse Management System (WMS)

Job description

WR Logistics in Bristol is seeking a Fulfilment Contract Supervisor to oversee the end-to-end order fulfilment process, ensuring KPIs are met and customer expectations are exceeded. In this fast-paced, customer-facing role you will act as the main contact for client queries, coordinate with warehouse teams, maintain stock integrity in the WMS, and resolve delivery issues.

This full-time, permanent position offers £30,000 - £36,000 per year plus benefits, on-site parking and opportunities for