Customer-Facing AI Deployment Engineer

FDE Times; London Borough of Harrow; On-site; GBP 90,000 - 130,000; Full time

Job summary

Cognition is hiring a Deployed Engineer to work with our team and clients to deploy Devin/Windsurf in real production environments. You will lead demos, pilots, and integrations, helping customers maximize value through hands-on technical collaboration and proactive problem solving.

You will collaborate with engineering and customer teams, own the customer lifecycle from deployment to activation, and drive adoption at scale. Strong technical background and excellent communication are essential.

Qualifications

• Strong engineering foundation from a rigorous technical environment.
• Self-directed by default. You don't need a manager to tell you what to do next or how to prioritize.
• Strong communication skills. You can hold your own with senior engineers and executives alike.
• Have a high tolerance for ambiguity, intensity, and sustained effort when the problem demands it.
• Willingness to travel 25–50%.

Responsibilities

• Own all technical aspects of the customer lifecycle—from deployment through activation, ensuring customers are successful using Devin.
• Work closely with customers to understand their technical challenges and identify the best use cases for Devin to be a productive contributor.
• Build deep relationships with customers’ engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization.
• Build! Listen to customer feedback, implement requested features, and advocate for customer needs with the team.
• Be the customer oracle; exercise product instincts to help set the roadmap.

Job description

Cognition is hiring a Deployed Engineer to work with our team and clients to deploy Devin/Windsurf in real production environments. You will lead demos, pilots, and integrations, helping customers maximize value through hands-on technical collaboration and proactive problem solving.

You will collaborate with engineering and customer teams, own the customer lifecycle from deployment to activation, and drive adoption at scale. Strong technical background and excellent communication are essential.