Customer Experience & Warranty Coordinator

Alexander Dennis Limited; Farnborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Alexander Dennis Limited in Farnborough is seeking a Customer Services Coordinator to be at the heart of our customer support operation. You will handle enquiries by phone and email, coordinate with engineers and internal teams, and ensure timely resolutions while maintaining high data accuracy.

Ideal candidates are customer-focused, with strong communication, organisational skills and the ability to thrive in a fast-paced environment where every interaction matters for customer experience.

Qualifications

• Customer-focused and able to communicate clearly with customers and colleagues.
• Capable of handling multiple enquiries with accuracy and speed.
• Experience with data entry and record-keeping for service requests.

Responsibilities

• Handle customer enquiries by phone and email and provide prompt assistance.
• Coordinate with engineers and internal teams to resolve service requests.
• Maintain accurate data on service cases and update customers on progress.
• Prioritise tasks to ensure timely resolutions and high customer satisfaction.
• Collaborate with the team to deliver a seamless customer experience.

Skills

Customer focus

Excellent communication

Phone & email handling

Data entry accuracy

Teamwork

Organisational skills

Resilience under pressure

Job description

Alexander Dennis Limited in Farnborough is seeking a Customer Services Coordinator to be at the heart of our customer support operation. You will handle enquiries by phone and email, coordinate with engineers and internal teams, and ensure timely resolutions while maintaining high data accuracy.

Ideal candidates are customer-focused, with strong communication, organisational skills and the ability to thrive in a fast-paced environment where every interaction matters for customer experience.