Customer Experience & Upgrades Advisor

Telecom Acquisitions Ltd.; South Harting; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Broadband discount

Holiday entitlement

Health care

Pension scheme

Eye care vouchers

Parking

Birthdays off

Company events

Job summary

Telecom Acquisitions Ltd. based in West Sussex, Horsham, is seeking a Customer Experience Advisor to join our team on a permanent, full-time basis. You will welcome newly acquired broadband customers within 24 hours of purchase and guide them through suitable upgrades with a friendly, proactive approach.

This role involves maintaining strong customer relationships, recording interactions in the CRM, and providing ongoing support to ensure a smooth journey while driving satisfaction and loyalty.

Qualifications

• Experience in telesales or customer service is advantageous.
• Confident and engaging communicator who builds rapport.
• Ability to identify customer needs and propose relevant upgrades.
• Strong attention to detail and problem solving.

Responsibilities

• Call new customers to welcome them and introduce service options.
• Identify customer needs and recommend relevant upgrades.
• Provide ongoing support across the customer journey and upsell opportunities.
• Explain product benefits clearly and confidently to customers.
• Proactively engage customers approaching contract expiry or considering cancellation.
• Record all interactions and outcomes in the CRM system.
• Contribute customer feedback to improve services.

Skills

Telesales

Customer service

Communication

Relationship-building

Tools

CRM system

Job description

Telecom Acquisitions Ltd. based in West Sussex, Horsham, is seeking a Customer Experience Advisor to join our team on a permanent, full-time basis. You will welcome newly acquired broadband customers within 24 hours of purchase and guide them through suitable upgrades with a friendly, proactive approach.

This role involves maintaining strong customer relationships, recording interactions in the CRM, and providing ongoing support to ensure a smooth journey while driving satisfaction and loyalty.