Customer Experience & Transformation Manager

Baringa; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working policy

CSR days

Wellbeing fund

Profit share

Job summary

Baringa is seeking experienced professionals to join its Customer practice, focusing on customer, service and transformation work. You will combine strategic thinking with practical delivery across customer-facing environments, engaging with senior stakeholders to drive measurable outcomes.

The role emphasises collaboration, curiosity about AI and emerging technologies, and a flexible, hybrid working model within a leading consultancy.

Qualifications

• Experience shaping and delivering customer, service or operational transformation programmes.
• Strong stakeholder management, relationship-building and communication skills.

Responsibilities

• Lead or support complex transformation programmes and turn strategy into measurable outcomes.
• Facilitate workshops and engage stakeholders from operations to senior leadership.
• Translate customer and operational insights into actionable recommendations.

Skills

Customer transformation

Stakeholder management

Workshop facilitation

Analytical thinking

Strategic thinking

Tools

CRM systems

CCaaS platforms

Data analytics tools

Job description

Baringa is seeking experienced professionals to join its Customer practice, focusing on customer, service and transformation work. You will combine strategic thinking with practical delivery across customer-facing environments, engaging with senior stakeholders to drive measurable outcomes.

The role emphasises collaboration, curiosity about AI and emerging technologies, and a flexible, hybrid working model within a leading consultancy.