Customer Experience Team Member - Fast-Paced Leisure

HB Group; Ashford; On-site; GBP 11,000 - 12,000; Full time

Benefits offered by this job

Extra 50p per hour

Apprenticeship programmes

In-house management training programme

Additional days holiday with length of

pension plan

Ongoing training and development

Free game vouchers

30% discount off food and drink

50% off food when working

Team Member Support Programme

Long service awards

Charity donation upon induction

Enhanced maternity, paternity, etc.

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking Team Members to join our busy centres across the UK. You will deliver friendly, high-energy service at reception, on the lanes, or in the bar and diner, ensuring every guest enjoys a memorable experience.

We offer extensive training, progression opportunities, and benefits including an extra 50p per hour, discounts, and wellbeing support to help you thrive in a fast-paced, fun environment.

Qualifications

• Great customer service with the ability to communicate at all levels.
• High energy and the ability to work in a fast-paced environment.
• A friendly, supportive and helpful team player.
• Flexibility with working hours and shift patterns.
• Basic literacy and numeracy skills.

Responsibilities

• You will be at the centre of the customer’s journey, welcoming guests at reception, hosting parties on the lanes, and serving food and drink from the bar and diner.
• You may be required to work in the Kitchen and provide support across all key areas of the centre.

Skills

Customer service

Communication

High energy

Team player

Flexibility

Job description

Hollywood Bowl Group is seeking Team Members to join our busy centres across the UK. You will deliver friendly, high-energy service at reception, on the lanes, or in the bar and diner, ensuring every guest enjoys a memorable experience.

We offer extensive training, progression opportunities, and benefits including an extra 50p per hour, discounts, and wellbeing support to help you thrive in a fast-paced, fun environment.