Customer Experience Team Member

Mole Valley Farmers Limited

South Molton

On-site

GBP 15,000 - 18,000

Part time

9 days ago

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Benefits offered by this job

Pension scheme

Staff discount

Free parking

Annual leave 33 days

Training & development

Career progression

Life assurance

Employee assistance programme

Job summary

Mole Valley Farmers Limited in South Molton is seeking a Customer Experience Team Member to deliver friendly, knowledgeable service and help customers find the right products.

The role is temporary, part-time, 14 hours per week with Saturday and Sunday shifts, offering a competitive hourly rate and opportunities to develop in a rural retail business that values community and great customer service.

Qualifications

Customer service and retail interest.
Strong communication and interpersonal skills.
Good IT skills and willingness to learn new systems.
Ability to work under pressure and manage multiple tasks.
Awareness of Data Protection / GDPR and Health & Safety standards.
Flexible, approachable, self-motivated, and team-oriented.

Responsibilities

Delivering friendly, knowledgeable, and solution-focused service.
Building strong relationships with customers and understanding their needs.
Promoting current offers and recommending suitable products.
Supporting the delivery of sales targets and store KPIs.
Handling customer queries and taking ownership of follow-up.
Demonstrating strong product knowledge across all departments.
Promoting our membership scheme and processing transactions accurately.
Maintaining high standards of store presentation and stock awareness.
Following health & safety procedures and safe working practices.

Skills

Customer service

Retail

Communication

IT skills

GDPR awareness

Team player

Job description

Customer Experience Team Member

Application Deadline: 9 October 2026

Department: Retail

Employment Type: Part Time

Location: South Molton

Reporting To: Tracey Nicholls

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.

About The Role

Contract: Temporary

Hours: Part-time

Hours of Work: 14 Hours per week, working Saturday and Sunday

As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.

Key responsibilities include:

Delivering friendly, knowledgeable, and solution-focused service

Building strong relationships with customers and understanding their needs

Promoting current offers and recommending suitable products

Supporting the delivery of sales targets and store KPIs

Handling customer queries and taking ownership of follow-up

Demonstrating strong product knowledge across all departments

Promoting our membership scheme and processing transactions accurately

Maintaining high standards of store presentation and stock awareness

Following health & safety procedures and safe working practices

About You

A genuine interest in customer service and retail

Strong communication and interpersonal skills

Good IT skills and a willingness to learn new systems

Ability to work under pressure and manage multiple tasks

Awareness of Data Protection / GDPR and Health & Safety standards

You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.

What We Offer