Customer Experience Team Member

Mole Valley Farmers Limited; Cullompton; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension (Scottish Widows) matching up

Colleague discount

Free parking

33 days leave (pro-rata)

Training and development

Career progression

Life Assurance

Employee Assistance Programme

Enhanced Family Leave

Job summary

Mole Valley Farmers Limited in Cullompton is seeking a Customer Experience Team Member to help customers find the right products and provide expert advice in a welcoming store environment.

This part-time role offers Saturday work, a permanent contract, and a chance to develop retail skills while supporting local rural communities. You will join a team that values great service, health & safety standards, and opportunities for training and career progression.

Qualifications

• Passion for customer service and retail environments.
• Strong communication and interpersonal skills.
• Ability to use IT systems and learn new ones.
• Ability to work under pressure and manage multiple tasks.
• Awareness of data protection and health & safety standards.

Responsibilities

• Deliver friendly, knowledgeable, and solution-focused service.
• Build relationships with customers and understand their needs.
• Promote current offers and recommend suitable products.
• Support the delivery of sales targets and store KPIs.
• Handle customer queries and take ownership of follow-up.

Skills

Customer service

Communication

Teamwork

Data protection / GDPR

IT skills

Work under pressure

Job description

Customer Experience Team Member

Department: Retail

Employment Type: Part Time

Location: Cullompton

Reporting To: Tom Monahan

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Part-time

Hours of Work: 7.5 Hours per week, working Saturdays

As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.

Key responsibilities include:

• Delivering friendly, knowledgeable, and solution-focused service
• Building strong relationships with customers and understanding their needs
• Promoting current offers and recommending suitable products
• Supporting the delivery of sales targets and store KPIs
• Handling customer queries and taking ownership of follow-up
• Demonstrating strong product knowledge across all departments
• Promoting our membership scheme and processing transactions accurately
• Maintaining high standards of store presentation and stock awareness
• Following health & safety procedures and safe working practices

About You

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.

What We Offer

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies