Customer Experience Team Lead — Luxury Coffee Boutique

Nestle; Greater London; On-site; GBP 32,000; Full time

Job summary

A global coffee company is seeking a Customer Experience Team Lead for their location in London. In this full-time role, you will act as a brand ambassador to enhance customer experiences through storytelling and tastings. The ideal candidate should possess exceptional customer service skills, a passion for coffee, and leadership attributes. Competitive salary offered at £31,250 annually, with a bonus potential and additional perks. Don't miss your chance to be part of a renowned brand's story!

Benefits

Competitive pension

Up to 10% bonus

25 days holiday + bank holidays

Complimentary Nespresso machine

Monthly supply of coffee capsules

Excellent training

Qualifications

• Proven track record of delivering exceptional customer service.
• Strong understanding of the retail environment.
• Expertise in team coaching and training.

Responsibilities

• Engage customers using storytelling to enhance their coffee experience.
• Display expert knowledge of Nespresso products and sustainability.
• Manage escalated customer complaints effectively.
• Ensure compliance in day-to-day operations.

Skills

Exceptional customer service

Communication skills

Interpersonal skills

Team coaching

Passion for coffee

Job description

A global coffee company is seeking a Customer Experience Team Lead for their location in London. In this full-time role, you will act as a brand ambassador to enhance customer experiences through storytelling and tastings. The ideal candidate should possess exceptional customer service skills, a passion for coffee, and leadership attributes. Competitive salary offered at £31,250 annually, with a bonus potential and additional perks. Don't miss your chance to be part of a renowned brand's story!