Customer Experience Team Lead — Lead & Elevate Service

Anchor; Bradford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Shift allowance

Job summary

Anchor in Bradford is seeking a Customer Experience Team Leader to guide a high-performing team and ensure a consistently excellent customer journey. This full-time, permanent role is 34.5 hours per week with a pro rata salary of £33,000 plus shift allowance.

You will oversee daily operations, coach staff, manage resource planning, and collaborate across the business to improve service quality. The ideal candidate brings leadership in customer service, strong communication, attention to detail,

Qualifications

• Proven experience in a leadership or supervisory role in customer service.
• Strong communication and relationship-building skills.
• Ability to coach and develop a team to meet service targets.
• Proactive problem-solving mindset and attention to detail.

Responsibilities

• Lead and develop a team to meet performance targets and deliver high service standards.
• Create a positive, empathetic customer experience across touchpoints.
• Oversee day-to-day team operations including resource planning and policy adherence.
• Collaborate across the business to ensure a seamless customer journey.
• Monitor performance, coach staff, and identify development opportunities.
• Drive improvements in systems and processes to enhance efficiency and service quality.
• Balance customer needs with operational priorities and compliance requirements.

Skills

Leadership

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Anchor in Bradford is seeking a Customer Experience Team Leader to guide a high-performing team and ensure a consistently excellent customer journey. This full-time, permanent role is 34.5 hours per week with a pro rata salary of £33,000 plus shift allowance.

You will oversee daily operations, coach staff, manage resource planning, and collaborate across the business to improve service quality. The ideal candidate brings leadership in customer service, strong communication, attention to detail,