Customer Experience Team Lead – Engineering Support

Morson Human Resources Limited; Warrington; On-site; GBP 33,000 - 36,000; Full time

Job summary

Morson Edge, acting on behalf of our client in Warrington, is seeking a Customer Experience Centre Assistant Team Leader to help run a small engineering support team. You will prioritise work, manage escalations and ensure KPI and SLA targets are met.

This temporary role with potential extension or permanent employment offers a structured 40-hour week, with start ASAP and a pay rate of £16.62 per hour (£34,569 pro rata).

Qualifications

• Experience leading or supervising a team.
• Excellent communication and interpersonal skills.
• Ability to make effective decisions quickly and remain calm under pressure.
• Strong organisational skills with the ability to prioritise competing demands.
• Experience working in a fast-paced operational environment.
• Proficient in Microsoft Office, particularly Outlook, Word and Excel.
• Proactive, self-motivated and adaptable approach.
• Experience working with customers, contractors, vendors, engineers or other service providers.

Responsibilities

• Support and coordinate a small operational/engineering support team.
• Assist with the prioritisation and management of work orders, including P1 and P2 priorities.
• Monitor KPIs and SLAs and expedite any potential issues promptly.
• Provide day-to-day leadership, guidance and support to team members.
• Dep utilise for the Team Leader when required.
• Manage communications, feedback and escalations between internal teams, customers, vendors and service providers.
• Support the management of changing priorities and multiple deliverables.
• Maintain accurate records, reports and vendor information.
• Ensure a high standard of customer service and operational delivery.

Skills

Team leadership

Communication

Decision making

Organisation

Fast-paced env

MS Office

Customer focus

Vendor coordination

Tools

Outlook

Word

Excel

Job description

Morson Edge, acting on behalf of our client in Warrington, is seeking a Customer Experience Centre Assistant Team Leader to help run a small engineering support team. You will prioritise work, manage escalations and ensure KPI and SLA targets are met.

This temporary role with potential extension or permanent employment offers a structured 40-hour week, with start ASAP and a pay rate of £16.62 per hour (£34,569 pro rata).