Customer Experience Supervisor - Sunderland

ATG Entertainment UK; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment company is seeking a Customer Experience Supervisor for its Sunderland venue. The role involves leading a team to deliver exceptional customer service, ensuring operational efficiency, and fostering a positive environment. Ideal candidates will have strong leadership skills and a passion for customer service.

Qualifications

• Experience in customer service management.
• Strong leadership skills to supervise a team.
• Ability to initiate sales and manage costs.

Responsibilities

• Supervise and support the Customer Experience Team.
• Ensure delivery of excellent customer service and operational standards.
• Contribute to venue profitability through sales initiatives and cost management.

Skills

Customer Service

Team Leadership

Sales Initiatives

Job description

Customer Experience Supervisor - Sunderland

3 days ago Be among the first 25 applicants

This range is provided by ATG Entertainment UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Experience Supervisor

About ATG Entertainment

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, covering every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

Affectionately called the 'West End of the North East,' Sunderland Empire has been a beacon of entertainment throughout its 117-year history. Our beautiful Grade 2 listed theatre attracts a dedicated regional audience, hosting over 300,000 visitors annually for a variety of productions, including West End musicals, concerts, comedy, ballet, and opera. With a capacity of 2000, Sunderland Empire is the largest seated theatre between Edinburgh and Manchester. We have hosted top West End musicals and stars, while fostering new talent through classes, recitals, and community work.

Role Overview

As part of the Customer Experience team, reporting to the Customer Experience Manager, you will supervise the Customer Experience Team. Your role involves leading a strong Front of House operation to ensure high standards of customer service and operational efficiency. You will oversee a team that aims to meet and exceed targets, contribute to venue profitability by initiating sales and cost-saving ideas, and promote a positive, innovative, and customer-focused culture. Building and maintaining key relationships with customers, promoters, suppliers, and colleagues is essential.

Responsibilities

• Supervise and support the Customer Experience Team
• Ensure delivery of excellent customer service and operational standards
• Contribute to venue profitability through sales initiatives and cost management
• Foster a positive, innovative, and customer-centric team environment
• Build strong relationships with customers, promoters, and partners

Additional Information

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, supporting candidates with disabilities and long-term health conditions. We offer accessible recruitment processes and are committed to inclusivity.

If you'd like to discuss accessibility prior to applying, please review our job description for contact details.

We are proud to be an equal opportunity employer and strive to foster an inclusive culture. Learn more about us at atg.co.uk and careers.atg.co.uk