Sales Advisor Team Leader (Temporary) - Sunderland

TN United Kingdom; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Advisor Team Leader to enhance customer experiences and lead a dynamic team in their Sunderland store. This full-time role offers a unique opportunity to develop leadership skills while ensuring top-notch customer service and store operations. With a commitment to inclusivity and global opportunities, this position is perfect for those looking to advance in retail management. Join a forward-thinking company that values diversity and sustainability in fashion, and be part of a team dedicated to delivering exceptional service and creating a positive shopping environment.

Benefits

Staff Discounts

Opportunities for Global Development

Inclusive Culture

Qualifications

• Experience in retail, hospitality, or customer-facing roles.
• Strong communication skills and leadership ability.

Responsibilities

• Inspire customers through campaigns and market trends.
• Deliver excellent customer service to meet sales goals.
• Support the management team in creating a motivated team.

Skills

Customer Service

Leadership

Communication Skills

Retail Experience

Job description

The provided job description is generally well-structured and uses HTML tags effectively to organize information. However, it contains some redundancies and could benefit from clearer formatting to enhance readability and focus.

Revisions include:

1. Removing unnecessary repetition, such as multiple mentions of the company and benefits, consolidating them for clarity.
2. Ensuring consistent use of headings and subheadings to delineate sections clearly.
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Below is a refined version focusing on clarity, conciseness, and proper formatting:

Job Details

Client: H&M Group

Location: Sunderland, United Kingdom

Job Category: -

EU Work Permit Required: Yes

Job Reference: 1e69e372f9dc

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

This is a 6-month temporary full-time position based in the H&M Sunderland store, offering 35 hours per week.

Role Overview: As a Sales Advisor Team Leader, you will lead customer service, store operations, and team development, supporting management to deliver excellent experiences for customers and colleagues. This role is ideal for those with supervisory experience aiming for management positions such as Visual Merchandiser or Department Manager.

Key Responsibilities

• Inspire customers through campaigns, offers, and awareness of market trends.
• Deliver excellent customer service to meet sales and profit goals.
• Support the management team in creating a motivated, well-led team and ensure store standards.
• Follow health and safety routines to ensure safety for all.

Qualifications

We seek candidates with:

• Experience in retail, hospitality, or customer-facing roles
• Strong communication skills and leadership ability
• Previous leadership experience is advantageous

Additional Information

Availability is required 7 days a week, including weekends. We cannot offer sponsorship under the skilled worker route.

We provide attractive benefits, staff discounts across all H&M Group brands, and opportunities for global development. Our inclusive culture values diversity, and we aim for a fair recruitment process without requiring cover letters to reduce bias.

About H&M Group

H&M Group encompasses brands such as H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our mission is to create sustainable fashion and meaningful growth, driven by our people.