Customer Experience Specialist — Retail

WHSmith Careers; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work

Paid annual leave

Employee discounts

Deals with partner brands

Employee Assistance Programme

Job summary

WHSmith is seeking a Sales Assistant to deliver exceptional customer service and uphold store standards across our locations in Scotland. You’ll work independently or with a team to replenish stock, keep displays tidy, and help customers find what they need quickly.

We value a passionate, team-oriented approach, confident communication, and adaptability to meet evolving goals. In return, we offer a competitive salary, a pension scheme, cycle to work, paid annual leave, and employee discounts

Qualifications

• Delivering exceptional customer service to all customers.
• Carrying out stock replenishment, ensuring store areas are tidy and inviting.
• Meeting high standards of display and visual merchandising to help customers find what they need.
• Being part of a team and supporting colleagues.
• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

Responsibilities

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

Skills

Customer service

Stock replenishment

Merchandising

Teamwork

Job description

WHSmith is seeking a Sales Assistant to deliver exceptional customer service and uphold store standards across our locations in Scotland. You’ll work independently or with a team to replenish stock, keep displays tidy, and help customers find what they need quickly.

We value a passionate, team-oriented approach, confident communication, and adaptability to meet evolving goals. In return, we offer a competitive salary, a pension scheme, cycle to work, paid annual leave, and employee discounts