Customer Experience Specialist — Luxury Retail

Calvin Klein; Maidstone; On-site; GBP 18,000 - 22,000; Full time

Job summary

Calvin Klein stores seek a confident Sales Associate to deliver outstanding service and act as a brand ambassador on the shop floor. You will be the first point of contact for customers, build lasting relationships and provide expert product knowledge to drive sales and store KPIs.

In this role you will maintain store presentation, assist with outfit building and recommendations, adapt quickly to change, and work as part of a energetic team dedicated to a premium customer experience.

Qualifications

• Experience in hospitality or retail environments.
• Effective communicator with relationship-building skills.
• Team player capable of adapting quickly in a fast-paced store.
• Energetic and authentic presence on the shop floor.
• Proactive with a can-do attitude and initiative.

Responsibilities

• Ensuring high levels of customer satisfaction through excellent service.
• First point of contact for authorising discounts and resolving customer queries.
• Being a brand ambassador, demonstrating in-depth product knowledge.
• Building and maintaining professional relationships with our customers.
• Outfit building for customers and making further product recommendations.
• Assessing customers needs and providing assistance and information on product features.
• Driving store KPIs and suggesting ways to improve.
• Ensuring shop and stock room maintenance, presentation and organisation issues are addressed in an appropriate manner.

Skills

Retail experience

Customer service

Communication

Team player

Adaptability

Job description

Calvin Klein stores seek a confident Sales Associate to deliver outstanding service and act as a brand ambassador on the shop floor. You will be the first point of contact for customers, build lasting relationships and provide expert product knowledge to drive sales and store KPIs.

In this role you will maintain store presentation, assist with outfit building and recommendations, adapt quickly to change, and work as part of a energetic team dedicated to a premium customer experience.