Brand Ambassador & Style Advisor – Retail Sales

PVH; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

PVH stores, home to Calvin Klein and Tommy Hilfiger, are seeking a Sales Associate to deliver exceptional service on the shop floor in the UK. You will be the first contact for customer questions, authorize discounts where appropriate, and build lasting relationships through expert product knowledge and tailored recommendations.

The role emphasizes customer-centricity, brand representation, and contributing to store KPIs. Previous retail or hospitality experience is valued.

Qualifications

• Experience in hospitality or retail is preferred.
• Excellent communication and interpersonal skills.
• Able to build rapport and provide thoughtful product recommendations.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Be the first point of contact for authorizing discounts and resolving queries.
• Demonstrate in-depth product knowledge as a brand ambassador.
• Build and maintain professional relationships with customers.
• Provide outfit recommendations and tailor offers to customer needs.
• Assess customer needs and explain product features.
• Support store KPIs and contribute to store performance.
• Maintain shop and stock room presentation and organization.
• Communicate effectively with team to drive sales.

Skills

Customer service

Communication

Brand ambassador

Product knowledge

Job description

PVH stores, home to Calvin Klein and Tommy Hilfiger, are seeking a Sales Associate to deliver exceptional service on the shop floor in the UK. You will be the first contact for customer questions, authorize discounts where appropriate, and build lasting relationships through expert product knowledge and tailored recommendations.

The role emphasizes customer-centricity, brand representation, and contributing to store KPIs. Previous retail or hospitality experience is valued.