Customer Experience Specialist — Hove

L G; Portslade by Sea; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Bonus plan

Life assurance

Healthcare plan

25 days holiday + holidays

Parental/family leave

Job summary

Legal & General in the UK is seeking a Customer Experience Representative in Hove to support customers and colleagues by handling important correspondence and case-related work accurately and efficiently.

No prior financial services experience is required; you will learn new processes and systems. Shifts are 7:00am–2:30pm, 8:00am–3:30pm or 9:00am–5:00pm, five days a week at the Hove office.

Qualifications

• Customer service experience from retail, hospitality, an office or another customer-facing environment
• Clear and confident written and verbal communication skills
• Strong attention to detail
• The ability to organise and prioritise different tasks
• Confidence learning and using different systems
• A collaborative approach and willingness to support colleagues
• An adaptable and positive attitude
• A commitment to treating customers fairly and delivering good outcomes

Responsibilities

• Sorting and distributing incoming post to the appropriate teams
• Responding to customer emails and providing clear progress updates
• Processing trust-related work, case receipts and other administrative tasks
• Redirecting work to claims, Life customer admin and other relevant teams
• Recording customer and case information accurately
• Prioritising daily tasks and customer queries
• Following agreed processes and regulatory requirements
• Working with colleagues to deliver positive customer outcomes

Skills

Customer service experience

Written communication

Verbal communication

Attention to detail

Organising & prioritising

Learning new systems

Collaborative approach

Adaptable attitude

Job description

Legal & General in the UK is seeking a Customer Experience Representative in Hove to support customers and colleagues by handling important correspondence and case-related work accurately and efficiently.

No prior financial services experience is required; you will learn new processes and systems. Shifts are 7:00am–2:30pm, 8:00am–3:30pm or 9:00am–5:00pm, five days a week at the Hove office.