Customer Experience Champion - Flexible Hours + Benefits

Legalandgeneral; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Generous pension

Life assurance

Healthcare plan

25 days holiday + 8 public holidays

Electric car salary sacrifice

Job summary

Legal & General (L&G) is seeking a Customer Experience Representative for the Hove office. You will support customers and colleagues by ensuring important correspondence and case work is accurate, efficient and routed correctly.

No prior financial services experience required, just strong customer service skills and attention to detail. We offer various full-time patterns: 7:00–14:30, 8:00–15:30 or 9:00–17:00, with a five‑day in-office role.

Qualifications

• Customer service experience from retail, hospitality, an office or another customer‑facing environment.
• Clear and confident written and verbal communication skills.
• Strong attention to detail.
• The ability to organise and prioritise different tasks.
• Confidence learning and using different systems.
• A collaborative approach and willingness to support colleagues.
• An adaptable and positive attitude.
• A commitment to treating customers fairly and delivering good outcomes.

Responsibilities

• Sorting and distributing incoming post to the appropriate teams
• Responding to customer emails and providing clear progress updates
• Processing trust-related work, case receipts and other administrative tasks
• Redirecting work to claims, Life customer admin and other relevant teams
• Recording customer and case information accurately
• Prioritising daily tasks and customer queries
• Following agreed processes and regulatory requirements
• Working with colleagues to deliver positive customer outcomes

Skills

Customer service

Communication

Attention to detail

Organization

Collaboration

Adaptability

Job description

Legal & General (L&G) is seeking a Customer Experience Representative for the Hove office. You will support customers and colleagues by ensuring important correspondence and case work is accurate, efficient and routed correctly.

No prior financial services experience required, just strong customer service skills and attention to detail. We offer various full-time patterns: 7:00–14:30, 8:00–15:30 or 9:00–17:00, with a five‑day in-office role.