Customer Experience Specialist

JR United Kingdom; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative global pharmaceutical company as a Customer Experience Specialist, where you'll be the primary contact for healthcare professionals. This role offers a unique opportunity to engage customers through an omnichannel approach, ensuring that their needs are met with a patient-centric focus. You'll collaborate with various functions to enhance customer experiences while building valuable relationships with healthcare professionals. If you're passionate about improving care and have a background in hospital pharmaceutical sales, this position is perfect for you. Take the next step in your career and make a meaningful impact in the healthcare sector.

Benefits

Competitive starting salary

Extensive benefits package

Excellent commission structure

Supportive management team

Qualifications

• Experience in successful hospital pharmaceutical sales.
• ABPI Qualified with strong knowledge of NHS structure.

Responsibilities

• Engage with customers through in-person and remote interactions.
• Collaborate with functions to optimize customer experience.

Skills

Hospital pharmaceutical sales experience

ABPI Qualification

Understanding clinical trial data

Knowledge of NHS structure

Business acumen

Job description

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Customer Experience Specialist, Hertfordshire

Client: [Client Name]

Location: Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver personalized customer experiences.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to improve quality of life worldwide, addressing diverse medical needs through products and services focused on therapy areas including cardiovascular, oncology, and metabolic diseases. Their products are available in more than 20 countries.

• Knowledgeable and supportive management team.
• Core values include welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Engage with customers through an omnichannel approach, including in-person and remote interactions.
• Collaborate with different functions to ensure an optimized customer experience.
• Build value-oriented relationships with HCPs and develop a deep understanding of their needs.

To be successful:

• Experience in successful hospital pharmaceutical sales.
• ABPI Qualified.
• Ability to understand, interpret, and communicate clinical trial data and relevant clinical guidelines effectively.
• Strong knowledge of the NHS structure and environment.
• Business and commercial acumen.

How to apply:

If you are interested in this opportunity and ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby at 01225 336 335 for more information.