Customer Experience Specialist

Star People; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits you at a global pharmaceutical company known for its innovative approach to healthcare. Join a dynamic team of Customer Experience Specialists where you will be the primary contact for healthcare professionals, ensuring a personalized customer experience. This role emphasizes collaboration, relationship building, and a patient-centric focus. With a competitive salary and extensive benefits, this is your chance to make a significant impact in the healthcare sector while advancing your career in a supportive environment.

Benefits

Competitive Salary

Extensive Benefits Package

Commission Structure

Supportive Management Team

Qualifications

• Experience in primary care and hospital pharmaceutical sales.
• ABPI qualified with a focus on cardiology.

Responsibilities

• Engage with customers through various channels for optimal experience.
• Build relationships with HCPs to understand their needs.

Skills

Pharmaceutical Sales Experience

ABPI Qualification

Understanding of Clinical Trial Data

Knowledge of NHS Structure

Business Acumen

Job description

Direct message the job poster from Star People

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Company Overview:

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.

• Knowledgeable and supportive management team.
• Core values revolve around welcoming diverse perspectives and promoting inclusivity.
• Patient-centric focus and a passion for improving care.
• Competitive starting salary and extensive benefits package with an excellent commission structure.

Job Overview:

• Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
• Collaborating with different functions to ensure optimized customer experience.
• Building value-oriented relationships with HCPs and developing deep understanding of their needs

To be successful:

• Experience of successful primary care and hospital pharmaceutical sales
• ABPI Qualified
• Prior experience having promoted within cardiology/cardiovascular therapy
• Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
• Strong knowledge of the NHS structure and environment
• Business and commercial acumen

How to apply:

If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Management, and Sales

• Industries

  Pharmaceutical Manufacturing

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