Customer Experience Specialist

The Waste Connect Ltd; Royal Wootton Bassett; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Abfallmanagement sucht einen engagierten Customer Experience Specialist. In dieser spannenden Rolle sind Sie dafür verantwortlich, Kundenanfragen zu verwalten, Probleme zu lösen und erstklassigen Support zu bieten, um die Kundenzufriedenheit sicherzustellen. Sie werden täglich mit verschiedenen Abteilungen zusammenarbeiten, um das Kundenerlebnis zu verbessern und wertvolles Feedback zu sammeln. Wenn Sie ein schneller Lerner sind, der in einem dynamischen Umfeld wachsen möchte, ist dies die perfekte Gelegenheit für Sie, Teil eines leidenschaftlichen Teams zu werden.

Qualifications

• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.
• Erfahrung im Kundenservice in einer ähnlichen Rolle.

Responsibilities

• Verwaltung von Kundenanfragen und Problemlösungen.
• Bereitstellung von erstklassigem Support zur Sicherstellung der Kundenzufriedenheit.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Kundenservice-Erfahrung

Multitasking

CRM-Systeme

Job description

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Director specialising in Waste Management and Supply Chain Management at The Waste Connect

Company Description

The Waste Connect is a company with over 25 years of industry experience in Waste Management, Recycling & Processing, and Equipment supply. Built on values of Integrity, Innovation, and Experience, we pride ourselves on exceptional customer service and flexible solutions. Our aim is to offer something genuinely different, supported by a passionate and dedicated team. We are committed to earning and maintaining the trust of our customers, ensuring they can rely on us for their commercial waste and recycling needs.

Role Description

This is a full-time, on-site role for a Customer Experience Specialist located in Royal Wootton Bassett. The Customer Experience Specialist will be responsible for managing customer enquiries, resolving issues, and providing top-notch support to ensure customer satisfaction. Daily tasks include handling phone and email communication, processing service orders, monitoring customer accounts, and collaborating with various departments to improve customer experience. The role also involves gathering and analysing customer feedback to make informed recommendations for service improvements.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and resolution skills
• Customer service experience in a similar role
• Ability to multitask and manage time effectively
• Experience with CRM systems and customer service software
• Ability to work well in a team environment
• Basic knowledge of waste management and recycling processes is a plus, but not integral
• Role suitable for a fast learner, keen to grow and develop with the company

Please note, direct applicants only - no recruitment agencies thank you

Seniority level

• Entry level

Employment type

• Full-time

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