Customer Experience Specialist

Allscreens Nationwide Ltd; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hafod is recruiting a Customer Experience Specialist to be the primary contact for customers and colleagues, delivering excellent service and administrative support. The role involves handling inquiries promptly and assisting in resolving issues, while reporting to the Customer Experience Team Leader.

The position is 18-month fixed-term, full-time (36 hours per week) with hybrid working (1 day remote) from Cardiff Head Office.

Qualifications

• Experience in customer service environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Be the first point of contact for customers and colleagues.
• Respond promptly to inquiries in a professional manner.
• Support with resolving issues and urgent requests.
• Provide knowledgeable information to ensure satisfactory resolutions.

Skills

Customer service

Communication

Organisation

Administration

Tools

CRM

Job description

Make a difference every day as a Customer Experience Specialist at Hafod.

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is an 18 month fixed term, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.

You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.

Reporting to the Customer Experience Team Leader, your role will be providing assistance for our customers through resolving issues, responding to urgent requests.

Providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfactory resolution.

You can find the full job description attached for a more detailed overview of the role.

Proud member of the Disability Confident employer scheme

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Customer Experience Specialist

Company: Hafod Salary: £27,191 Hours: Full-time Location: Cardiff, CF5 6ES Working pattern: Hybrid - 1 day remote Job type: Contract Posting date: 13 Aug 2026 Closing date: 27 Aug 2026

Summary

Make a difference every day as a Customer Experience Specialist at Hafod.

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is an 18 month fixed term, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.

You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.

Reporting to the Customer Experience Team Leader, your role will be providing assistance for our customers through resolving issues, responding to urgent requests.

Providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfactory resolution.

You can find the full job description attached for a more detailed overview of the role.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.