Customer Service Advisor

Allscreens Nationwide Ltd; Merthyr Tydfil; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Hybrid work pattern

Job summary

Merthyr Valleys Homes is hiring a Customer Service Advisor in Merthyr Tydfil. The role is 18.5 hours weekly across a 4-day week (Wed, Thu, Fri) on a permanent contract, with hybrid work including 1 remote day.

You will be the first point of contact for tenants, delivering excellent service, handling calls and queries, and using IT systems to support solutions. Strong communication and teamwork are essential.

Qualifications

• Experience in a customer-focused role is essential.
• Strong communication skills and ability to explain information clearly.
• Comfortable using IT systems and completing tasks accurately.

Responsibilities

• Be the first point of contact for tenants and communities.
• Handle calls in a busy contact centre and resolve queries quickly.
• Provide support and solutions to maintain high-quality service.

Skills

Customer service

Communication

IT literacy

Job description

Salary: £12,957 to £13.109.50 (Appointment at the bottom of the band)

Contract Type: Permanent

Hours of work: 18.5 hours – 4 Day Week (14.8 hours per week) Wednesday, Thursday and Friday

________________________________________

Join us as a Customer Service Advisor, where you’ll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you’ll play a key role in delivering services that really make a difference

If so, we would love you to come and join our amazing mutual!

Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You’ll be a great communicator who can clearly explain information and tailor your approach to meet individual needs.

You’ll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You’ll be proactive, organised and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional.

Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You’ll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services

Proud member of the Disability Confident employer scheme

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Customer Service Advisor

Company: Merthyr Valleys Homes

Salary: £12,957 - £13,109

Hours: Part-time

Location: Merthyr Tydfil , CF48 1HA

Working pattern: Hybrid - 1 day remote

Job type: Permanent

Posting date: 12 Aug 2026

Closing date: 26 Aug 2026

Summary

Customer Service Advisor

Location: Merthyr Tydfil

Salary: £12,957 to £13.109.50 (Appointment at the bottom of the band)

Contract Type: Permanent

Hours of work: 18.5 hours – 4 Day Week (14.8 hours per week) Wednesday, Thursday and Friday

________________________________________

Join us as a Customer Service Advisor, where you’ll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you’ll play a key role in delivering services that really make a difference

If so, we would love you to come and join our amazing mutual!

Are you our ideal candidate?

Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You’ll be a great communicator who can clearly explain information and tailor your approach to meet individual needs.

You’ll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You’ll be proactive, organised and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional.

Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You’ll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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