Customer Experience & Revenue Driver

St Austell Brewery; Higher Trekenning; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Discounts on food & drink

Discount on accommodation

Westfield Health Rewards

Training and development opportunities

Job summary

St Austell Brewery is seeking a Customer Experience Executive on a permanent, full-time basis to deliver first-class service to Free Trade customers, business partners, and Managed Pubs. The role combines service excellence with a commercial mindset to maximise sales, retain accounts, and resolve queries quickly.

You will work with Sales, eCommerce and field teams to drive revenue and strengthen long-term customer relationships, supported by a strong product knowledge and a proactive, organised

Qualifications

• Strong customer focus with the ability to build lasting relationships.
• Commercially minded with awareness of sales targets, turnover and margin.
• Highly organised, proactive, and able to manage priorities under pressure.
• Confident communicator with a positive, engaging style.
• Team player who can also work effectively on their own initiative.
• Experience in a customer-focused, sales, or telesales environment.
• Proficient in Microsoft Office, including Excel and Word.

Responsibilities

• Manage incoming calls inline with agreed service levels.
• Maximise sales, retention, and purchasing across all categories.
• Resolve customer queries promptly, delivering effective first-time resolutions.
• Promote new, seasonal, and promotional products through strong product knowledge.
• Work closely with the eCommerce team to drive digital revenue.
• Collaborate with Sales Development Managers and Area Managers to optimise service and sales opportunities.
• Support team targets, daily call volumes, and shared objectives

Skills

Customer focus

Communication

Teamwork

Organised

Independent initiative

Tools

Excel

Word

Job description

St Austell Brewery is seeking a Customer Experience Executive on a permanent, full-time basis to deliver first-class service to Free Trade customers, business partners, and Managed Pubs. The role combines service excellence with a commercial mindset to maximise sales, retain accounts, and resolve queries quickly.

You will work with Sales, eCommerce and field teams to drive revenue and strengthen long-term customer relationships, supported by a strong product knowledge and a proactive, organised