Customer Experience & Retail Associate

JD Sports; Wilmslow; Remote; GBP 17,000 - 21,000; Full time

Job summary

JD Sports in Wilmslow is seeking a Store Colleague to support customers on the shop floor and contribute to a welcoming shopping environment. You will greet customers, help with product information, and work with the team to maintain high service and presentation standards.

This role involves restocking, cash handling, and using in-store tech to assist customers and run daily store operations. A positive attitude and willingness to learn are essential.

Qualifications

• Ability to adapt communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks.

Responsibilities

• Deliver a positive and welcoming experience for customers.
• Identify customer needs and promote suitable products.
• Maintain high standards of customer service.
• Keep shop floor presentation clean, organised, and sharp.
• Replenish stock and ensure products are visible per standards.
• Process transactions and handle cash and deliveries.
• Use in-store technology to support enquiries and operations.
• Follow company policies, health and safety requirements.
• Work collaboratively with colleagues.
• Support additional duties as required.

Skills

Customer engagement

Teamwork

Adaptable communication

Organisational skills

Collaboration

Willingness to learn

Job description

JD Sports in Wilmslow is seeking a Store Colleague to support customers on the shop floor and contribute to a welcoming shopping environment. You will greet customers, help with product information, and work with the team to maintain high service and presentation standards.

This role involves restocking, cash handling, and using in-store tech to assist customers and run daily store operations. A positive attitude and willingness to learn are essential.