Customer Experience Representative

Allscreens Nationwide Ltd; St Leonards; On-site; GBP 22,000 - 28,000; Full time

Job summary

Kurt J. Lesker Company is seeking a Customer Experience Representative to support our inside sales team. You will manage end-to-end order processing, ensure data accuracy, and keep European customers informed with timely updates.

This fast-paced role suits someone with attention to detail, strong communication, and a customer-first mindset, working on-site in Hastings, East Sussex.

Qualifications

• Inputting and processing of sales orders within D365 ERP system.
• Ensuring data accuracy across order records.
• Providing proactive customer updates and issue resolution.

Responsibilities

• Inputting and Processing of Sales orders within D365
• Efficient, timely and accurate processing of all area orders within the ERP system
• Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
• Resolving customer issues and enquiries
• Provide administration support to the sales team
• Work collaboratively with team members to support the highest levels of customer satisfaction.
• Work collaboratively with compliance to complete standard contract review.
• Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
• Liaise and work collaboratively with departments such as Procurement and Finance
• Other administrative duties as assigned.

Skills

Order processing

Data accuracy

Customer communication

Attention to detail

Cross-functional collaboration

Tools

D365

Job description

Location: Hastings, East Sussex, TN38 9PU

We're seeking an organised and proactive Customer Experience Representative to support our dynamic inside sales team. You'll manage the end-to-end order process, ensure data accuracy, and keep our European customers informed with timely updates.

This is a fast-paced role ideal for someone with a keen eye for detail, excellent communication skills, and a customer-first mindset.

About us:

Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we're trusted by some of the world's most critical sectors to support the development of next-generation technologies. We're proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.

Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies.

Key Responsibilities:

• Inputting and Processing of Sales orders within D365
• Efficient, timely and accurate processing of all area orders within the ERP system
• Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
• Resolving customer issues and enquiries
• Provide administration support to the sales team
• Work collaboratively with team members to support the highest levels of customer satisfaction.
• Work collaboratively with compliance to complete standard contract review.
• Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
• Liaise and work collaboratively with departments such as Procurement and Finance
• Other administrative duties as assigned.