Customer Service Specialist

TIP Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

£1,000 employee referral bonus

Private Healthcare for You & Your L❤️

Job summary

TIP Group in Manchester is seeking a Customer Service Specialist to join our team, delivering exceptional service and supporting a fast-paced environment.

You'll handle customer inquiries, manage orders, and collaborate with a hands-on team to keep operations moving while upholding cost control and compliance. The role suits someone with a proactive mindset and strong communication skills.

Qualifications

• Excellent customer care and clear communication over the phone.
• Proactive with a strong sense of ownership in daily tasks.
• Positive attitude and ability to work with humor in a busy team.

Responsibilities

• Execute planned margins and manage work orders, maintenance history, and approvals while controlling costs.
• Collaborate with a hands-on team to share input and keep operations moving.
• Manage vendor pricing, warranties, trailer reservations, tyre management, rebill processes, and data reporting.

Skills

Customer care

Proactive mindset

Humour

Job description

We're TIP Group - a proud Great Place to Work® - and we're looking for a skilled and motivated Customer Service Specialist to join our team.

If you're passionate about delivering excellent service, enjoy a fast-paced, hands-on environment, and like being part of a team that keeps things moving, keep reading - this could be your best career move yet.

What You'll Be Doing

• Executing on planned margins and contributed value, managing work orders, maintenance history, and authorising additional work while ensuring cost control and compliance
• Working closely with a supportive, hands-on team that values your input
• Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes, and reporting customer-related data for margin improvement and contract reviews

What You'll Bring

• Good customer care and communication skills with a professional telephone manner
• A proactive mindset and a sense of ownership in your work
• A good sense of humour - we work hard, but we like a laugh too

Why TIP?

Because culture isn't a poster on the wall and it's something you should feel every day. We're good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don't just say we're a Great Place to Work® - we prove it.

It's how we roll.

Benefits Include:

• £1,000 employee referral bonus
• Private Healthcare for You & Your Loved Ones
• Annual contribution towards your well-being
• Pension Scheme with Aviva
• Income Protection available in case of long-term sickness or disability
• Life Assurance (up to 3x annual base salary)
• Ability to buy up to 4 additional days for more holidays!
• Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)

We’ve Successfully Hired from These Backgrounds:

Sales Executives, Sales Associates, Account Managers or Customer Service Executives