Customer Experience Manager - IT Services

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital solutions business is seeking a Customer Experience Manager to enhance client satisfaction in London. The role emphasizes nurturing high-value client relationships in a service-led environment, with significant opportunities for career development and personal growth. Attractive benefits and a people-first culture are highlighted.

Benefits

Private medical

Pension

Life assurance

Employee wellbeing programme

Social events

Qualifications

• Proven relationship-building experience.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent communication and negotiation skills.

Responsibilities

• Manage relationships with a key client portfolio.
• Support business development through upselling opportunities.
• Lead regular client meetings and present data insights.

Skills

Relationship Building

Analytical Skills

Communication

Problem Solving

Presentation Skills

Negotiation

Education

A Levels or equivalent experience

Degree-level education preferred

Tools

Microsoft Office

Asset management tools

Job description

Customer Experience Manager - IT Services, london

Client:

Robertson Sumner

Location:

london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Job Title: Customer Experience Manager

Location: London (Office-Based)

Represented by Robertson Sumner – Your Specialist Recruitment Partner

Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience Manager. This role is ideal for a commercially aware, client-focused professional who thrives in a people-first, service-led environment and is passionate about nurturing high-value client relationships.

This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success.

Why Consider This Opportunity?

• People-First Culture: Join a business that prides itself on openness, ingenuity, collaboration, and effectiveness.
• Supportive Growth Environment: Work alongside some of the most experienced and innovative minds in the industry.
• Purpose-Driven Team: Be part of an organisation that puts integrity, teamwork, and excellence at the core of every interaction.
• Career Development: With a strong emphasis on personal and professional growth, the opportunities to evolve in this role are significant.
• Attractive Benefits: Including private medical, pension, life assurance, employee wellbeing programme, and social events.

Key Responsibilities:

• Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention.
• Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities.
• Coordinate internally with service, billing, and technical teams to resolve issues and deliver exceptional service.
• Organise and lead regular client meetings, presenting data insights and performance trends using management information reports.
• Act as a central point of contact for clients and internal teams, ensuring smooth communication and proactive issue resolution.
• Contribute to continuous improvement initiatives and strategic account planning.
• Support account directors and sales leadership in delivering growth and customer satisfaction.

Key Attributes Required:

• Proven relationship-building experience, ideally in key accounts, customer service, or sales.
• Strong organisational, analytical, and problem-solving abilities.
• Excellent communication, presentation, and negotiation skills.
• Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Teams and asset management tools is a plus.
• Ambitious, proactive, and adaptable with a high degree of professionalism and customer empathy.
• A Levels or equivalent experience required; degree-level education preferred.
• Must be eligible to work in the UK.

Take the next step in your career with a company that values what you bring to the table – and helps you grow beyond it.

For more information or to apply, please contact Robertson Sumner.

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Created on 31/05/2025 by JR United Kingdom