Customer Experience Manager - IT Services

JR United Kingdom; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital solutions company is seeking a Customer Experience Manager in London to manage key client relationships and support business development. This full-time role emphasizes exceptional customer service and provides significant career development opportunities within a collaborative team environment.

Benefits

Private medical insurance

Pension plan

Life assurance

Employee wellbeing programme

Social events

Qualifications

• Proven experience in relationship-building, ideally in customer service or sales.
• Strong organizational, analytical, and problem-solving abilities.
• Confident communicator with excellent presentation and negotiation skills.

Responsibilities

• Manage and nurture key client relationships for enhanced satisfaction.
• Support business development through upselling and cross-selling opportunities.
• Organize and lead client meetings presenting data insights.

Skills

Relationship-building

Organisational skills

Analytical skills

Communication

Presentation skills

Negotiation skills

Education

A Levels or equivalent experience

Degree-level education

Tools

Microsoft Office

Asset management tools

Job description

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Customer Experience Manager - IT Services, london (city of london)

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Client:

Robertson Sumner

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: Customer Experience Manager

Location: London (Office-Based)

Represented by Robertson Sumner – Your Specialist Recruitment Partner

Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience Manager. This role is ideal for a commercially aware, client-focused professional who thrives in a people-first, service-led environment and is passionate about nurturing high-value client relationships.

This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success.

Why Consider This Opportunity?

• People-First Culture: Join a business that prides itself on openness, ingenuity, collaboration, and effectiveness.
• Supportive Growth Environment: Work alongside some of the most experienced and innovative minds in the industry.
• Purpose-Driven Team: Be part of an organisation that puts integrity, teamwork, and excellence at the core of every interaction.
• Career Development: With a strong emphasis on personal and professional growth, the opportunities to evolve in this role are significant.
• Attractive Benefits: Including private medical, pension, life assurance, employee wellbeing programme, and social events.

Key Responsibilities:

• Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention.
• Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities.
• Coordinate internally with service, billing, and technical teams to resolve issues and deliver exceptional service.
• Organise and lead regular client meetings, presenting data insights and performance trends using management information reports.
• Act as a central point of contact for clients and internal teams, ensuring smooth communication and proactive issue resolution.
• Contribute to continuous improvement initiatives and strategic account planning.
• Support account directors and sales leadership in delivering growth and customer satisfaction.

Key Attributes Required:

• Proven relationship-building experience, ideally in key accounts, customer service, or sales.
• Strong organisational, analytical, and problem-solving abilities.
• Excellent communication, presentation, and negotiation skills.
• Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Teams and asset management tools is a plus.
• Ambitious, proactive, and adaptable with a high degree of professionalism and customer empathy.
• A Levels or equivalent experience required; degree-level education preferred.
• Must be eligible to work in the UK.

Take the next step in your career with a company that values what you bring to the table – and helps you grow beyond it.

For more information or to apply, please contact Robertson Sumner.