IT Service Manager

Institute of Communication; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading company is seeking an IT service management professional to oversee high-quality IT services, ensure minimal disruption, and manage third-party providers. This dynamic role offers both office and remote work opportunities, contributing to a collaborative team environment with professional development and flexible arrangements.

Benefits

Competitive remuneration package

Professional development and training opportunities

Flexible working arrangements

Collaborative and supportive team culture

Employee benefits package

Qualifications

• Experience in IT service management in the oil and gas sector preferred.
• Proficiency in IT Service Desk operations and management.
• Strong understanding of IT Service Management principles.

Responsibilities

• Oversee delivery of IT services ensuring minimal disruption.
• Manage day-to-day operations of business applications.
• Collaborate with the cybersecurity team on new services.

Skills

IT service management

Problem-solving

Organisational skills

Cybersecurity management

Job description

This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. This is a permanent position requiring both office-based and remote work, with occasional travel as needed.

Key Responsibilities

• Collaborate to ensure secure, stable, and resilient IT platforms.
• Ensure that new functionalities introduced as part of Project Change are included in the service catalogue.
• Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting.
• Develop, maintain, and enhance all reporting and KPI monitoring of ICT products and services provided by our IT supplier, including cybersecurity.
• Collaborate with the cybersecurity team on rolling out new services, policies, and procedures across the company and IT estate.
• Maintain effective working relationships across the Group to optimise service delivery and leverage knowledge sharing.
  
  

Job Requirements

• Experience in IT service management, preferably within the oil and gas sector.
• Proficiency in IT Service Desk operations and management.
• Strong understanding of IT Service Management principles.
• Experience in managing third-party IT service providers and vendors.
• Ability to communicate effectively with internal clients and external stakeholders.
• Strong problem-solving and organisational skills.
• Experience with cybersecurity management is advantageous.
  
  

Benefits

• Competitive remuneration package
• Opportunity to work in a dynamic and challenging environment
• Professional development and training opportunities
• Collaborative and supportive team culture
• Flexible working arrangements
• Employee benefits package
  
  

If you have a strong background in IT service management and are looking for an exciting opportunity to further your career, we would love to hear from you. Apply now to join our client's dynamic team in London.