Customer Experience Manager

Nuffield Health Brentwood; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Customer Experience Manager to shape and implement a customer experience strategy. This role involves understanding customer needs, establishing standards for customer interactions, and collaborating with various stakeholders to enhance service quality. You'll engage with insights to drive initiatives that improve customer satisfaction and contribute to the overall mission of promoting health and wellbeing. If you thrive in a collaborative environment and are eager to make a difference, this opportunity is perfect for you.

Benefits

Holiday Entitlement

Pension Scheme

Discounted Gym Membership

Qualifications

• Experienced in Customer Experience and Customer Journey design.
• Possessing an Honours degree or equivalent experience.

Responsibilities

• Establish standards for customer experience across the entire customer journey.
• Collaborate with Business Insights to present customer feedback.
• Drive commercial initiatives within the Wellbeing Centre.

Skills

Verbal Communication

Written Communication

Customer Experience Design

Stakeholder Engagement

Influencing Skills

Education

Honours Degree or Equivalent Experience

Job description

Customer Experience Manager

Stockley Park FWC | Management Team | Permanent | Full time

Up to £40,000.00 per annum, depending on experience

40 hours per week

Nuffield Health is the charity building a healthier nation through hospitals, leisure facilities, and community programs. We are committed to quality and wellbeing, and we need passionate individuals like you to help us achieve our mission.

Nuffield Health offers an exciting opportunity for a Customer Experience Manager to define and implement our customer experience strategy. You will ensure a deep understanding of our current and prospective customers and prioritize the customer in all decision-making processes.

As our Customer Experience Manager, you will:

• Establish standards for customer experience across the entire customer journey.
• Collaborate with Business Insights to collect and present customer feedback and insights in a usable format.
• Develop measurement frameworks for key indicators of customer experience.
• Engage with stakeholders across the organization to support key performance outcomes.
• Drive commercial initiatives within the Wellbeing Centre.
• Act as Deputy for the General Manager when required.

To succeed in this role, you should be:

• Collaborative, effective in verbal and written communication, and able to influence others.
• Possessing an Honours degree or equivalent experience, qualifications, or training.
• Experienced in Customer Experience and Customer Journey design.
• Knowledgeable about current trends in customer expectations and segmentation.

We support your wellbeing.

Our benefits include holiday entitlement aligned with the Working Time Directive, access to our Pension Scheme, and discounted gym membership at £25.00 per month.

Working on the bank means working on an ad-hoc basis to suit business needs and your availability.

Join Nuffield Health and shape your future today.

If interested, apply now. We review applications as received and may close the advert early if we receive high volumes. Apply promptly to be considered for this role.

It starts with you.