Customer Experience Manager

Nuffield Health; Uxbridge; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance customer journeys and experiences. This role is pivotal in defining customer experience strategies and ensuring customer feedback shapes decision-making. The ideal candidate will have a strong background in customer experience management and possess excellent communication and collaboration skills. Join a dynamic team dedicated to building a healthier nation and enjoy benefits like discounted gym memberships and pension scheme access. This is your chance to make a meaningful impact in a vital sector.

Benefits

Holiday entitlement

Pension Scheme

Discounted gym membership

Qualifications

• Degree or equivalent experience in a relevant field.
• Experience in Customer Experience and Journey design.

Responsibilities

• Set standards for customer experience across the entire journey.
• Collaborate with stakeholders to drive key commercial initiatives.

Skills

Customer Experience Management

Customer Journey Design

Stakeholder Engagement

Communication Skills

Collaboration

Education

Honours Degree or Equivalent Experience

Job description

Customer Experience Manager

Stockley Park FWC | Management Team | Permanent | Full time

Up to £40,000.00 per annum, depending on experience

40 hours per week

Nuffield Health is the charity building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes, we do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

Nuffield Health has an exciting opportunity for a Customer Experience Manager to contribute to our purpose of building a healthier nation. This role involves defining our customer experience strategy by understanding our current and prospective customers and ensuring they are at the heart of all decision-making.

As our Customer Experience Manager, you will:

1. Set standards for customer experience across the entire customer journey.
2. Collaborate with Business Insights to ensure customer feedback and insights are collected and presented in a usable format.
3. Establish measurement frameworks for lead and lag indicators of customer experience.
4. Liaise with stakeholders across the business to support key performance outcomes.
5. Drive key commercial initiatives across the Wellbeing Centre.
6. Deputise for the General Manager.

To be successful, the Customer Experience Manager should be:

1. Naturally collaborative, able to work well with others and influence through verbal and written communication.
2. Possess an honours degree or equivalent experience, qualifications, and training.
3. Demonstrate knowledge, skills, and experience in Customer Experience and Customer Journey design.
4. Have a good understanding of developing trends in customer experience, expectations, and segmentation.

Benefits include:

• Holiday entitlement in line with the Working Time Directive.
• Access to our Pension Scheme.
• Discounted gym membership at £25.00 a month.

This role is on a bank basis, meaning you are not contracted to set hours but work on an ad-hoc basis according to business needs and your availability.

Join Nuffield Health and create the future you want, today.

If interested, start your application now. We review applications as they are received and may close the advert early if we receive a high volume of applications. Apply promptly to be considered.

It starts with you.