Customer Experience Manager

TN United Kingdom; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance their customer journey strategy. In this pivotal role, you will set the standards for customer experience, ensuring the customer's voice is central to decision-making. Collaborating with various stakeholders, you will analyze customer feedback and drive key commercial lines within the Wellbeing Centre. This role offers a unique opportunity to contribute to a healthier nation while enjoying a supportive work environment with a comprehensive benefits package. If you're passionate about improving customer experiences and thrive in a collaborative setting, this position is perfect for you.

Benefits

Discounted Gym Membership (£25/month)

Access to Pension Scheme

Holiday in line with Working Time Directive

Qualifications

• Experience in Customer Experience and Customer Journey design.
• Knowledge of developing trends in customer experience.

Responsibilities

• Set standards for customer experience across the customer journey.
• Work with Business Insights to collect and present customer feedback.

Skills

Customer Experience Design

Stakeholder Management

Verbal Communication

Written Communication

Education

Honours Degree or Equivalent

Job description

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Stockley Park FWC | Management Team | Permanent | Full time

Up to £40,000.00 per annum, depending on experience

40 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will;

• Set standards for customer experience across the whole customer journey
• Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
• Set measurement framework for lead and lag indicators of customer experience
• Liaise with stakeholders across the business in support of key performance outcomes
• Drive key commercial lines across the Wellbeing Centre
• Deputise for the General Manager

To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;

• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.
• Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.
• Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.