Customer Experience Manager

JR United Kingdom; Manchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A rapidly growing broker seeks a Customer Experience Manager in Manchester to oversee post-sale processes. Responsibilities include managing documentation and liaising with stakeholders, requiring asset finance experience. Join a collaborative team that prioritizes customer satisfaction and continuous improvement.

Benefits

Work alongside Sales and Operations teams

Build relationships with clients, suppliers, and funders

Collaborative and innovative work environment

Qualifications

• Experience in asset finance is crucial.
• Prior brokerage experience or industry knowledge preferred.
• Ability to work independently.

Responsibilities

• Prepare and issue finance documents tailored to each lender’s requirements.
• Liaise with suppliers and customers to ensure all documentation is correct.
• Manage delivery schedules and package deals for lender payout.

Skills

Communication

Attention to Detail

Proactive Mindset

Job description

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Our client is a rapidly growing Broker founded by an experienced board and senior leadership team with a proven track record of success in financial services.

Salary: up to £31k.

The role ensures a seamless post-sale process. Once a deal is approved, this person will:

1. Prepare and issue finance documents tailored to each lender’s requirements.
2. Liaise with suppliers and customers to ensure all documentation and invoices are correct.
3. Manage delivery schedules and package deals for lender payout.
4. Conduct pre- and post-issue checks for accuracy.
5. Communicate deal progress to all stakeholders, ensuring transparency and efficiency.

The Customer Experience Manager is key to converting leads into successfully funded deals while maintaining high operational standards. Candidates with prior brokerage experience or industry knowledge are preferred, as the role requires familiarity with lender processes and the ability to work independently.

What’s in it for you?

• Work alongside the Sales and Operations teams to improve customer experiences.
• Build solid relationships with clients, suppliers, and funders.
• Join a team that values collaboration, innovation, and ambition.

What we need:

• Experience in asset finance.
• Strong communication skills, attention to detail, and a proactive mindset.