Customer Experience Manager

Nuffield Health Brentwood; Wakefield; On-site; GBP 30,000 - 36,000; Full time

Job summary

Nuffield Health is seeking a Customer Experience Manager for its Wakefield Fitness & Wellbeing Centre. This role involves managing teams, driving commercial success, and implementing customer experience strategies. The ideal candidate will have an honours degree and experience in customer experience, sales, and marketing. A comprehensive benefits package is offered, including free gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Honours degree or equivalent experience and qualifications.
• Knowledge and experience in customer experience, sales, and marketing.
• Understanding of developing trends in customer expectations.

Responsibilities

• Manage concierge/Front of House, fitness teams, and Food & Beverage services.
• Drive commercial success of revenue-generating services and member retention.
• Set standards for customer experience across the entire customer journey.

Skills

Customer experience

Sales

Marketing

Communication

Education

Honours degree or equivalent experience

Job description

Customer Experience Manager

Wakefield Fitness & Wellbeing Centre | Management Team | Permanent | Full time

Salary up to £36,000 + fantastic benefits

40 hours per week

Nuffield Health, the UK's largest healthcare charity, has been working for over 60 years to make the UK fitter, healthier, happier, and stronger. We operate 31 award-winning hospitals, 110 fitness and wellbeing clubs, healthcare clinics, and over 200 workplace wellbeing services. As a charity, all income is reinvested into our services and care improvements to benefit more people.

We are seeking a Customer Experience Manager to help us build a healthier nation by defining and implementing our customer experience strategy, ensuring a deep understanding of our current and prospective customers, and placing the customer at the core of our decision-making process.

As our Customer Experience Manager, you will:

• Manage concierge/Front of House, fitness teams, and Food & Beverage services effectively.
• Drive the commercial success of revenue-generating services and member retention, including subscriptions, swimming, F&B, retail, and junior programming.
• Set standards for customer experience across the entire customer journey.
• Collaborate with Business Insights to collect and present customer feedback and insights effectively.
• Establish measurement frameworks for customer experience indicators.
• Liaise with stakeholders to support key performance outcomes.

To succeed, you should be collaborative, communicate effectively, and have:

• An honours degree or equivalent experience and qualifications.
• Knowledge, skills, and experience in customer experience, sales, and marketing.
• An understanding of developing trends in customer expectations and segmentation.

Helping you feel good.

We offer a benefits package including free gym membership, health assessments, retail discounts, pension options, and more, to support your health and wellbeing. At Nuffield Health, we care about what matters to you.

Join Nuffield Health and create the future you want, today.

If you're interested, apply now. We review applications as they come and may close the advert early if we receive a high volume of applications. Apply promptly to be considered.

It starts with you.