Customer Experience Manager

Oscar Associates (UK) Limited; Greater Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading finance business is searching for a Customer Experience Manager in Bolton. This role focuses on coordination between Sales and Operations, ensuring a seamless client experience. You'll be this crucial link, overseeing finance documentation and fostering relationships while being part of a supportive team that values your contribution.

Benefits

Opportunities for progression

Supportive team culture

Qualifications

• Experience in a customer-focused role is highly desirable.
• Background in finance preferred.
• Ability to produce reports when needed.

Responsibilities

• Manage and coordinate sales processes between clients, suppliers, and funders.
• Conduct credit checks and prepare finance proposals.
• Maintain and update CRM records with precision.

Skills

Communication skills

Attention to detail

Organisational skills

Analytical mindset

Tools

CRM systems

General IT tools

Job description

Customer Experience Manager - £25,000-£30,000 + Benefits (Bolton - Onsite)

Are you passionate about delivering exceptional customer service and looking to join a fast-paced, collaborative environment where your impact really matters? I'm currently recruiting for a Customer Experience Manager on behalf of a highly ambitious and growing finance business.

This is a fantastic opportunity for someone who thrives on working across departments, building strong relationships, and keeping operations running smoothly behind the scenes. If you're detail-oriented, confident communicating with clients and partners, and looking to develop your career in customer operations-this role could be perfect for you.

What's on Offer

• Salary: £25,000-£30,000 depending on experience

• A supportive, close-knit team with a strong culture of collaboration

• Opportunities for progression and personal development

• A role where your work directly impacts client satisfaction and business success

The Role

As a Customer Experience Manager, you'll act as the central point of coordination between Sales, Operations, clients, suppliers, and funders. You'll play a critical role in ensuring a seamless, efficient, and positive experience for all parties throughout the finance and sales process.

Key Responsibilities

• Manage and coordinate sales processes between clients, suppliers, and funders

• Conduct credit checks, prepare finance proposals, and liaise with stakeholders

• Generate and issue accurate finance documentation

• Raise invoices and manage payment tracking

• Maintain and update CRM records with precision

• Build strong working relationships with all external and internal contacts

• Provide outstanding service and support across the board

• Identify opportunities for cross-selling and process improvement

• Ensure compliance with internal policies and external regulations

What We're Looking For

• Excellent written and verbal communication skills

• Meticulous attention to detail and strong organisational skills

• Friendly, professional, and proactive personality

• Experience with CRM systems and general IT tools

• Background in finance or a customer-focused role is highly desirable

• Able to work independently and as part of a collaborative team

• Analytical mindset with the ability to produce reports when needed

If you're ready to take the next step in your career and join a business where you'll be truly valued, I'd love to hear from you. Apply now or reach out for a confidential conversation.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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