Customer Experience Manager

Oscar; Bolton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing finance business in Bolton seeks a Customer Experience Manager passionate about delivering exceptional service. This role involves coordinating sales, managing client relationships, and supporting operational efficiency—making a meaningful impact on client satisfaction and company success.

Benefits

Opportunities for progression and personal development

Supportive team culture

Qualifications

• Experience in finance or customer-focused roles is desirable.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and coordinate sales processes between clients, suppliers, and funders.
• Conduct credit checks and prepare finance proposals.
• Build strong working relationships with all external and internal contacts.

Skills

Communication

Attention to Detail

Organizational Skills

Analytical Mindset

Tools

CRM Systems

General IT Tools

Job description

Customer Experience Manager – £25,000–£30,000 + Benefits (Bolton - Onsite)

Are you passionate about delivering exceptional customer service and looking to join a fast-paced, collaborative environment where your impact really matters? I’m currently recruiting for a Customer Experience Manager on behalf of a highly ambitious and growing finance business.

This is a fantastic opportunity for someone who thrives on working across departments, building strong relationships, and keeping operations running smoothly behind the scenes. If you're detail-oriented, confident communicating with clients and partners, and looking to develop your career in customer operations—this role could be perfect for you.

What’s on Offer

• Salary: £25,000–£30,000 depending on experience
• A supportive, close-knit team with a strong culture of collaboration
• Opportunities for progression and personal development
• A role where your work directly impacts client satisfaction and business success

The Role

As a Customer Experience Manager, you’ll act as the central point of coordination between Sales, Operations, clients, suppliers, and funders. You’ll play a critical role in ensuring a seamless, efficient, and positive experience for all parties throughout the finance and sales process.

Key Responsibilities

• Manage and coordinate sales processes between clients, suppliers, and funders
• Conduct credit checks, prepare finance proposals, and liaise with stakeholders
• Generate and issue accurate finance documentation
• Raise invoices and manage payment tracking
• Maintain and update CRM records with precision
• Build strong working relationships with all external and internal contacts
• Provide outstanding service and support across the board
• Identify opportunities for cross-selling and process improvement
• Ensure compliance with internal policies and external regulations

What We're Looking For

• Excellent written and verbal communication skills
• Meticulous attention to detail and strong organisational skills
• Friendly, professional, and proactive personality
• Experience with CRM systems and general IT tools
• Background in finance or a customer-focused role is highly desirable
• Able to work independently and as part of a collaborative team
• Analytical mindset with the ability to produce reports when needed

If you're ready to take the next step in your career and join a business where you'll be truly valued, I'd love to hear from you. Apply now or reach out for a confidential conversation.