Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

Santander; Lytham St Annes; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a leading banking institution as a Customer Experience Advisor in Lytham St Annes. This full-time role on a 6-month contract focuses on delivering exceptional customer service and building relationships. You'll assist customers with transactions, queries, and provide solutions. Enjoy a competitive salary and a variety of benefits tailored to your needs, including holiday entitlement and healthcare options. Be part of a diverse team that values inclusion and support.

Benefits

25 days' holiday plus bank holidays

Discounted healthcare benefits

Free access to digital health services

Pension contributions

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service.
• Effective communication to understand customer needs.

Responsibilities

• Acting as the first point of contact for customers.
• Assisting with day-to-day transactions and queries.
• Identifying ways to improve the customer experience.

Skills

Customer Service

Communication

Teamwork

Job description

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Country: United Kingdom

Join our community.

We are currently recruiting for full-time Customer Service colleagues on a 6-month fixed-term contract, with a base salary of £24,000 along with an additional £500 flexible benefit.

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied, and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus to one particular element of your role. You'll thrive on the variety this gives you and take satisfaction in operating in a multi-skilled environment. You're the eyes and ears of our business, after all.

The difference you'll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you'll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt, and change to accommodate business needs and priorities

What else you need to know:

• The role is based in our Lytham St Annes branch
• This role is a 6-month fixed-term contract
• This is a full-time role, working 35 hours across Monday to Saturday between 8:00 am - 6:00 pm

Inclusion

At Santander, we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We help make Santander a workplace that celebrates diversity and attracts, retains, and develops talented and committed people by living our values of Simple, Personal, and Fair.

How we'll reward you:

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible), and certain benefits will be prorated to reflect your contract duration:

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits.
• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Discounted healthcare benefits, including medical and dental insurance, and health assessments.
• Free access to digital health services, including GP.
• Access to wellbeing apps and online classes.
• We contribute 8% of your salary to your pension, with options to contribute more and take contributions in cash.
• Protection benefits including death-in-service, income protection, and options for additional cover.
• Charitable giving and community partnership support.
• Share plans for savings or investments.
• 24/7 online employee discount platform for retailers, entertainment, eating out, travel, and more.
• Access to Santander products like Edge Current Accounts and Credit Cards with no fees, and other discounts.

Right to work in the UK:

• You must have the right to work in the UK through nationality, visa, or work permit. If you need a visa or permit, it will not influence our decision, but if you do not have the right to work or your application is unsuccessful, we will withdraw any offer.

What to do next:

If interested, please apply. For assistance during the recruitment process, contact us at [e-mail] or call 0870 414 9080.