Customer Experience Liaison Specialist

Go Traffic Management Limited; Lutterworth; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Go Traffic Management Limited is seeking a Customer Liaison Officer in Lutterworth. The successful candidate will handle customer interactions, ensuring high satisfaction and prompt resolution of complaints.

Responsibilities include managing feedback and complaints, supporting operational teams, and leading improvement initiatives. Qualifications needed include utilities experience and strong management capabilities.

This role offers a competitive salary of £30,000 annually, along with a full benefits package.

Qualifications

• Experience working in Utilities is essential.
• Strong management skills are required.
• Supervisor Street works qualification is an advantage.

Responsibilities

• Handle customer feedback and satisfaction scores.
• Resolve customer enquiries and complaints.
• Maintain customer service culture across teams.

Skills

Customer focused

Strong management skills

Financial and commercial awareness

Experience in Utilities

Job description

Go Traffic Management Limited is seeking a Customer Liaison Officer in Lutterworth. The successful candidate will handle customer interactions, ensuring high satisfaction and prompt resolution of complaints.

Responsibilities include managing feedback and complaints, supporting operational teams, and leading improvement initiatives. Qualifications needed include utilities experience and strong management capabilities.

This role offers a competitive salary of £30,000 annually, along with a full benefits package.