Customer Liaison Specialist for Utilities Projects

Lanes Group

Sheffield

On-site

GBP 28,000 - 30,000

Full time

14 days+

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Benefits offered by this job

25 days holiday

Bank holidays

Job summary

Lanes Group is recruiting a Customer Liaison Officer to support Yorkshire Water AMP8 projects in Sheffield/Bradford. You will liaise with customers, planners, and partners to feed back information and ensure a smooth customer journey.

Key duties include resolving customer queries, updating CRM, handling enquiries and complaints, and maintaining service levels. The role offers Monday–Friday 40 hours; salary £28k–£30k, with 25 days holiday plus bank holidays.

Qualifications

Excellent verbal, written and communication skills.
Active listening skills.
Patience and ability to remain calm in stressful situations.
Excellent interpersonal skills.
Ability to accept criticism.
Experience in customer service within utilities is desirable.

Responsibilities

Liaise with operational and planning teams to resolve customer queries and ensure client satisfaction.
Update customer information in the company’s customer management system(s).
Handle customer enquiries and manage complaints and issues.
Respond to customer complaints within the agreed service levels of the contract.
Perform administrative tasks as directed by the Customer/Planning Manager.
Collaborate with the team to improve the customer journey.