Customer Experience Lead - Retail Team

CO-OP; Coppull; On-site; GBP 22,820,000 - 26,174,000; Part time

Benefits offered by this job

30% discount in store

Up to 10% pension contributions

36 days of holiday (pro‑rata)

Job summary

Co-op is hiring a Customer Team Leader to head a small team in a fast-paced store in Coppull. You will lead shifts, coach staff, and ensure smooth store operations on the shop floor and tills, while supporting merchandising and stock accuracy. You’ll help drive community engagement and promote Co-op memberships.

Role is 22 hours per week with regular overtime, permanent, part-time, with a 2pm–10pm pattern and some weekend availability. Colleague benefits are highlighted below.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Experience in retail, merchandising, or team management is helpful but not essential.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

People management

Retail operations

Customer service

Merchandising

Job description

Co-op is hiring a Customer Team Leader to head a small team in a fast-paced store in Coppull. You will lead shifts, coach staff, and ensure smooth store operations on the shop floor and tills, while supporting merchandising and stock accuracy. You’ll help drive community engagement and promote Co-op memberships.

Role is 22 hours per week with regular overtime, permanent, part-time, with a 2pm–10pm pattern and some weekend availability. Colleague benefits are highlighted below.