Customer Experience Lead: AI-Driven Journeys & Team Growth

Everyman Driving; Dunsfold; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Employee discounts on driving experiences

Company pension

Sick pay

Regular team events

Job summary

A leading driving experience provider in the UK is looking for a Customer Experience Team Leader to enhance and lead their Customer Experience team. This role aims to design better customer journeys by effectively integrating AI and automation to improve interactions. Key responsibilities include leading the team, analyzing feedback for continuous improvement, and motivating staff. Ideal candidates will have experience in customer journey design and strong leadership skills. The position is based in Dunsfold, England.

Qualifications

• Proven experience in Customer Experience or journey design.
• Strong leadership capabilities to guide teams effectively.
• Proficient in using AI and automation for improvements.

Responsibilities

• Lead and support the Customer Experience team effectively.
• Design and improve customer journeys and experiences.
• Analyze feedback for continuous improvement.

Skills

Customer experience design

Team leadership

AI tools and automation

Problem analysis

Organizational skills

Job description

A leading driving experience provider in the UK is looking for a Customer Experience Team Leader to enhance and lead their Customer Experience team. This role aims to design better customer journeys by effectively integrating AI and automation to improve interactions. Key responsibilities include leading the team, analyzing feedback for continuous improvement, and motivating staff. Ideal candidates will have experience in customer journey design and strong leadership skills. The position is based in Dunsfold, England.