Customer Experience Host & Front‑of‑House Sales

ATG Entertainment; Aylesbury; Vor Ort; GBP 20.000 - 23.000; Vollzeit

Zusammenfassung

ATG Entertainment is seeking a Front of House Associate to welcome guests, scan tickets, serve drinks, and assist with merchandise and programmes in the auditorium. You will help guests to their seats and ensure a smooth, enjoyable visit.

You’ll work across daytime, evenings and weekends, with 18+ eligibility. The role involves collaboration with Security and Box Office teams to deliver an exceptional customer experience and uphold safety and company policies across the venue.

Qualifikationen

• Experience in customer-facing roles (front of house).
• Able to work day, evening and weekend shifts.
• 18+ years of age required.

Aufgaben

• Greet and engage with audience members, ensuring they feel welcomed.
• Answer audience queries with timely information and guidance.
• Maintain knowledge of the venue’s shows, products and information.
• Promote and sell products at the bar, DAS, merchandise, or programmes.
• Keep to sales targets and manage cash and stock safely.
• Identify health, safety or security risks and act to keep people safe.
• Collaborate with team members to complete tasks.
• Take initiative to complete needed tasks and uphold health and insurance policies.

Kenntnisse

Customer service

Sales skills

Cash handling

Communication

Tools

POS system

Jobbeschreibung

ATG Entertainment is seeking a Front of House Associate to welcome guests, scan tickets, serve drinks, and assist with merchandise and programmes in the auditorium. You will help guests to their seats and ensure a smooth, enjoyable visit.

You’ll work across daytime, evenings and weekends, with 18+ eligibility. The role involves collaboration with Security and Box Office teams to deliver an exceptional customer experience and uphold safety and company policies across the venue.