Customer Experience Host at a Family Entertainment Center

Tenpin Ltd; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts & Best Doctors

Free bowling for family and friends

Free meals on shift

Enhanced family leave

Employee assistance programme

Free counselling

Life assurance (2x salary)

Long service awards

Refer a Friend Scheme

Spot rewards

Job summary

Tenpin Ltd in Birmingham is seeking a Customer Service Assistant to deliver a friendly, efficient guest experience across reception bookings, enquiries, and events. You will help maintain a clean venue and assist in food and drinks service, with a confident, can-do attitude.

This role suits someone who is flexible, customer-focused and enjoys a fast-paced environment. You’ll join a team that values training and progression, plus perks such as family bowling discounts, free meals on shift, and

Qualifications

• Customer service experience preferred.
• Willingness to work evenings and weekends.
• Able to maintain cleanliness and safety across the venue.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and promote entertainment options.
• Host events and assist with venue activities.
• Maintain cleanliness and safety across the area.
• Assist with food and drinks service when needed.

Skills

Excellent customer service

Communication skills

Flexible hours

Team player

Organised

Job description

Tenpin Ltd in Birmingham is seeking a Customer Service Assistant to deliver a friendly, efficient guest experience across reception bookings, enquiries, and events. You will help maintain a clean venue and assist in food and drinks service, with a confident, can-do attitude.

This role suits someone who is flexible, customer-focused and enjoys a fast-paced environment. You’ll join a team that values training and progression, plus perks such as family bowling discounts, free meals on shift, and