Customer Experience & Fleet Supervisor

Hertz; Devon and Torbay; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

33 days holidays (incl. Bank Holidays)

Pension scheme with up to 8% employer*

Dental cover

Travel insurance

Air Lounge pass

Income protection

Life insurance

Career development opportunities

Further education support

Staff discount across Europe

Job summary

Hertz UK is seeking a Supervisory professional to drive frontline customer service excellence, optimize fleet and labour planning, and improve financial performance through cost control and growth opportunities.

You will lead a team, support daily operations at the counter, and actively pursue revenue opportunities while ensuring compliance with data privacy and safety guidelines. This role focuses on delivering outstanding service and strong results across Hertz locations.

Qualifications

• Previous customer service and sales experience essential.
• Operational experience in a similar environment desirable.
• Full UK or EU Driving Licence.

Responsibilities

• Provide world class customer service at the counter, assisting and resolving queries.
• Identify and maximize sales opportunities to meet daily, weekly, monthly and annual targets.
• Adhere to SOPs for hire and return provisions, ensuring compliance with GDPR and safety standards.
• Contribute to location P&L to maximise profitability and control costs.
• Manage the frontline team daily through coaching and feedback to foster a high performance culture.
• Plan fleet volumes and labour resources in line with demand, coordinating with other departments.
• Resolve issues escalated from the team using Hertz customer service tools.

Skills

Customer service

Sales experience

Team leadership

Driving license

Job description

Hertz UK is seeking a Supervisory professional to drive frontline customer service excellence, optimize fleet and labour planning, and improve financial performance through cost control and growth opportunities.

You will lead a team, support daily operations at the counter, and actively pursue revenue opportunities while ensuring compliance with data privacy and safety guidelines. This role focuses on delivering outstanding service and strong results across Hertz locations.