Supervisor

Hertz; Devon and Torbay; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

33 days holidays (incl. Bank Holidays)

Pension scheme with up to 8% employer*

Dental cover

Travel insurance

Air Lounge pass

Income protection

Life insurance

Career development opportunities

Further education support

Staff discount across Europe

Job summary

Hertz UK is seeking a Supervisory professional to drive frontline customer service excellence, optimize fleet and labour planning, and improve financial performance through cost control and growth opportunities.

You will lead a team, support daily operations at the counter, and actively pursue revenue opportunities while ensuring compliance with data privacy and safety guidelines. This role focuses on delivering outstanding service and strong results across Hertz locations.

Qualifications

• Previous customer service and sales experience essential.
• Operational experience in a similar environment desirable.
• Full UK or EU Driving Licence.

Responsibilities

• Provide world class customer service at the counter, assisting and resolving queries.
• Identify and maximize sales opportunities to meet daily, weekly, monthly and annual targets.
• Adhere to SOPs for hire and return provisions, ensuring compliance with GDPR and safety standards.
• Contribute to location P&L to maximise profitability and control costs.
• Manage the frontline team daily through coaching and feedback to foster a high performance culture.
• Plan fleet volumes and labour resources in line with demand, coordinating with other departments.
• Resolve issues escalated from the team using Hertz customer service tools.

Skills

Customer service

Sales experience

Team leadership

Driving license

Job description

General Responsibilities

As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.

The role: Taking the wheel at Hertz

CUSTOMER SERVICE

• Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.

SELLING

• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.

CONTROL & AUDIT

• Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.

FINANCIAL ACUMEN

• Understands and contributes to the location P&L, in line with team management, to maximize profitability.

TEAM MANAGEMENT

• Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.

FLEET & RESOURCE PLANNING

• Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.

PROBLEM SOLVING

• Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.

Your benefits: Fueling your journey

• Quarterly bonus scheme
• 33 days holidays (this includes Bank Holidays)
• Pension scheme - we contribute up to 8% of your salary so you save more
• Dental cover, travel insurance, Air Lounge pass and more
• Income protection as part of our enhanced pension scheme
• Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
• Career development opportunities across Hertz UK and Europe
• Further education support so you can obtain a degree or Masters in many courses
• Staff discount at locations across Europe

Essential Requirements

Your skills: Stand out from the fleet

• Previous customer service and sales experience essential
• Operational experience in a similar environment desirable
• Previous supervisory experience desirableFull UK or EU Driving License

About Us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran